FAQ

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How long will it take to ship my car?

Depending on the distance, it can take anywhere from 1 to 14 days to deliver your vehicle. Below are some approximations, but it is best that you contact us with the specific route.

East Coast to West Coast Auto Transport – approx. 7-14 days

Midwest to East Coast Auto Transport – approx. 5-8 days

South to North Auto Transport – approx. 5-8 days

How does door-to-door vehicle shipping work?

Door-to-door service in the car shipping industry means the truck driver will get as close to your door as he can legally and safely. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Auto Transport trucks are massive and need lots of space to maneuver and turn around. If your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask you to meet the truck at a different destination.

Who can I contact during the transport of my vehicle?

We will provide you the direct number of the driver in possession of your vehicle. And of course you can always contact us at (800) 601-0723.

Do I need to purchase insurance?

The company transporting your vehicle will provide you with insurance. This insurance covers all damages caused by accidents while the vehicle is being loaded, major changes in the vehicle’s condition, and unforeseeable damage that is a result of mishandling by the carrier.

What forms of payment do you accept?

Payment is split between a deposit on pick-up, and the remaining balance on delivery. For the deposit, we accept any credit card. The remaining balance is owed directly to the driver after they deliver your vehicle, in cash or a certified check. They often also accept Venmo, PayPal, or CashApp. No personal checks and no business checks will be accepted.

Can I leave personal belongings in the vehicle?

The US Department of Transportation prohibits the carrying of personal items on a truck licensed only for carrying automobiles. By violating this federal law, the company transporting your vehicle can be fined up to $10,000. However, many carriers will still allow up to 100lbs of personal belongings, as long as they are kept in the trunk. These belongings will not be insured and no company is responsible for missing or damaged items.

Will my car go to a terminal?

It is very rare that your car will go to a terminal, but this can be necessary if the carrier cannot pickup/deliver your vehicle(s) due to scheduling conflicts, inaccessible areas or both. All terminals used are secured, licensed, and fully insured. If we must drop your vehicle off at a terminal, you will be contacted before hand.

What should I do if my vehicle is damaged?

Make sure that you let the driver know that the damage is new and was not on the original bill of lading. All damages should be marked and noted clearly. The driver should sign off on them. The next step is to contact Auto Transporters Nationwide about the damages and let them know as soon as possible. Some companies have a time limit, so make sure you do it right away.

Do I need to be present during pickup and delivery?

Yes, we require you, or a designated person, to be present upon pick up of your vehicle. During pick up a contract “bill of lading” will need to be signed by you at the origin point. If unable to be there, please contact Auto Transporters Nationwide prior to the pick up date to confirm an alternate designated person. If you schedule a day for pick up and don’t show up, your vehicle could be turned over to a towing company.

What is the difference between open and enclosed carriers?

Open Carrier

This is vehicle transport that does not protect your vehicle from the elements. Your vehicle is exposed to the weather, but the Auto Transport companies can fit more vehicles on their truck and this lowers the cost of Shipping. Damages from the elements are rare, but can occur. Most people are willing to take the small risk to save a considerable amount of money.

Enclosed Carrier

This is Car Transporter that protects your vehicle from the elements. Going enclosed can protect your vehicle from weather, rocks and theft. In most cases enclosed transport will cost double of what it would cost to ship on an open carrier. These companies have more experience with high end vehicles. Enclosed companies tend to give more personable service for each car they ship.