Service Agreement

1.) SERVICES; AUTO TRANSPORTERS NATIONWIDE, INC. (ATN) is a licensed and bonded Broker authorized to facilitate the transport of vehicles. We will act as your agent and find a licensed and insured Carrier to transport the requested vehicle(s). The vehicle(s) mentioned below are covered under the carriers insurance. You can ask the carrier for to view his insurance certificate upon pick up at any time.


2.) PAYMENTS: Unless other arrangements are made in advance a deposit will be made via wire transfer or via the customer's credit card to validate the card when an order is placed with ATN. The remaining balance of the tariff is payable to the Carrier in the form of: Cash, Cashier’s Check or Money Order. If it is by wire transfer the full amount is due upon receipt of order to dispatch driver. Other fees, if any, may be charged to the validated credit card at the time they become due. If for any reason ATN feels that an adjustment in the tariff amount is required to facilitate the transport of your vehicle we will only make such changes when agreed to by the customer in advance via telephone authorization. The amount of the deposit may change without notice as the order is processed depending upon what each driver requires. However, the total charges to the customer will never exceed the agreed tariff plus any added fees. Additional fees may apply if alternate payment terms are requested after a Carrier has been assigned.


3.) DISCLOSURE: The customer agrees to make full disclosure to ATN regarding the condition of the vehicle including; any modifications that have been made to the vehicle, such as but not limited to, vehicles that have been lowered, raised, or have over- sized or under sized tires, if the vehicle is unable to be driven on and off the Carrier's truck under its own power, if vehicle's brakes are insufficient to stop the vehicle, or if the vehicle has added equipment such as tool chests, fuel tanks, or luggage racks. The Customer agrees to disclose the presence of any personal items in the vehicle before a Carrier is assigned. The customer also agrees to fully disclose all dates surrounding their expectations for the move. Including, when the car may be picked-up and delivered and if there are flights involved. If for any reason the vehicle or conditions surrounding the order is found to be materially different than disclosed additional fees will apply and be added to the customer's total tariff including possible inoperable, dry run, rescheduling, or additional shipping charges will be added at customer's expense possibly without notice to the customer.


4.) VEHICLE PREP: The customer will prepare the vehicle for transportation by disarming alarm systems, removing all loose and protruding accessories from the vehicle (example: broken spoilers, roof racks and/or loose parts of vehicle that might fall off during transport).


5.) PERSONAL ITEMS: Your order with ATN does not include the shipment of personal items. ATN will not be responsible for any loss or damage done to personal items left in vehicles. These items will not be covered by our insurance. The Federal Department of Transportation does not allow the transportation of "personal items" in a vehicle that is being hauled by an auto carrier. However, many Carriers will still allow the transport of a small amount of personal items. Confirm with your assigned Carrier if planned items may be shipped. Additional fees may be necessary if arraignments are not made ahead of time with your assigned Carrier.


6.) “DOOR-to-DOOR" Service means the Carrier will get as close to the stated address as is legally and safely possible. Customer and/or his agent agree to meet the truck at a large parking lot for pickup and/or delivery if requested by the Carrier. For shipments to Hawaii or for other Island service is "DOOR to PORT" or "PORT to DOOR". Customer agrees to either drop off or pickup vehicle(s) at Port location.


7.) SCHEDULING, PICKUP AND DELIVERY: While every effort will be made to meet the customer's pre-disclosed and requested scheduling, No guarantee of pickup or delivery dates can be made, expressed or implied. Delays may occur due to Carrier schedules, mechanical failure, inclement weather, and other unforeseen circumstances. If the customer insists on pickup or delivery on a specific date, special arrangements can be made with additional charges. All dates of pickup and delivery are estimated and not guaranteed. ATN will not be responsible for any charges incurred due to delay of pickup or delivery. This includes but is not limited to airline tickets, hotel fees, or rental car fees. The customer and his agents agree to fully inspect the vehicle at both pickup and delivery, and annotate any and all damages on the Carrier's Bill of Lading / Condition Report before the driver leaves. Any claims for damages not annotated on the Bill of Lading / Condition Report will not be honored. Inspect your vehicle completely. Insurance providers will refuse responsibility for any damage claims not annotated on a signed Bill of Lading. All claims for damage must be addressed to the Carrier. ATN as a Broker is not liable for any damage claims. ATN will assist customers in processing any valid claim with the assigned Carrier. Additional terms and conditions may apply and may appear on the Carrier’s Bill of Lading / Condition Report. A Carrier is not required to wait to pick up or to deliver a vehicle. A rescheduling fee will apply if the vehicle is not available for pick up or delivery once a Carrier has been assigned to transport the vehicle. The rescheduling fee will be $100. This fee will be in addition to the total amount of the tariff. A customer who double books the shipping of their order with multiple transport companies (in that case two or more carriers will be picking the vehicle) and if a carrier is assigned by ATN and we are then unable to transport the vehicle because the vehicle is unavailable for any reason will be subject to a dry run fee in the amount of $250 which is in addition to the total amount of the Tariff.


8.) CANCELLATION: Customer is free to cancel their shipping order with ATN for any reason without penalty as long as a Carrier has NOT been assigned to ship the vehicle. If a carrier HAS been assigned to transport your vehicle(s), a late cancellation fee equal to $300 will apply. All cancellation requests must be in writing and submitted via e-mail or fax. ATN reserves the right to cancel an order if we are unable to find a driver for the customer at the agreed price.


9.) CLAIMS: Claims of delay, damage, non-delivery, theft, or otherwise arising from or in connection with the transport of a vehicle must be filed with the transporting Carrier. ATN will not be liable in any event of any such claims, actual or alleged. All subrogation, litigation, or legal action against ATN must have right of venue in the state of Nevada.


10.) Customer certifies that they are the legal owner or agent of the vehicle being shipped; you certify that you are the responsible party and that you are of legal age and fully authorized to enter into this agreement. Customer further authorizes ATN to transport their vehicle. Customer further agrees that he/she has not already made a double booking with any other broker or auto transport carrier and if he/she has and has not cancelled with them prior to setting up the order with ATN, Inc. customer will incur the double booking fee that ATN, Inc. is charged by the dispatch board in the amount of $150.00.


11.) I authorize ATN. To charge the below card number for the deposit amount I have entered below if a deposit is required. I understand that this deposit is non-refundable and that I relinquish my right to dispute the charges if a driver has already been assigned to my order. If wire transfer or any other form of payment has been received by customer, once the driver has been assigned and dispatched and the vehicle has already been picked up and delivered, I relinquish my rights to a refund because time and money and costs involved in the transport have already been spent. If driver has attempted to contact me and I was not available at the time of his call for any reason, I also agree to a re-dispatching fee of $75.00.